LEGAL
Privacy Policy and Terms of Service
Privacy Policy
Effective Date: October 5, 2026
Last Updated: October 19, 2026
WRKEASY AI (“WRKEASY AI,” “WRKEASY,” “Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit or use our website, request information about our services, communicate with us, purchase or use our services, interact with an AI receptionist or automated system provided by us, use connected services or integrations, or otherwise interact with WRKEASY AI.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy.
1. INFORMATION WE COLLECT
1.1 Information You Provide
We may collect your name, business name, email address, telephone number, business address, billing information, account credentials, contact information, information submitted through forms, appointment information, communications with our team, information provided during onboarding, customer preferences, information necessary to configure your WRKEASY AI account, and other information you voluntarily provide.
1.2 Information Collected Through AI Receptionist Services
When an AI receptionist operated by WRKEASY AI handles calls or communications on behalf of a customer, the system may process caller name, telephone number, reason for the call, service requested, property or project information, appointment details, customer preferences, messages, call transcripts, call recordings where enabled and legally permitted, information communicated during the call, and other information voluntarily provided by the caller.
2. CALL RECORDINGS AND TRANSCRIPTS
Depending on the configuration selected by a customer, calls handled through our services may be recorded, transcribed, summarized, or otherwise processed. This may be used to provide the requested service, create call summaries, identify leads, schedule appointments, improve operational workflows, maintain records, troubleshoot technical issues, provide customer support, monitor service performance, and comply with legal obligations. Call recording laws vary by jurisdiction. WRKEASY AI customers are responsible for configuring their systems and providing legally required disclosures, notices, or consent mechanisms to callers.
3. HOW WE USE INFORMATION
We may use information to provide and operate our services; process subscriptions and payments; configure customer accounts; answer and route calls; schedule appointments; send SMS or email notifications; manage leads; provide customer support; communicate with customers; administer accounts; troubleshoot technical problems; monitor system performance; maintain security; prevent fraud or abuse; improve our services; develop new features; comply with legal obligations; enforce our agreements; and protect our rights, property, users, and systems.
4. ARTIFICIAL INTELLIGENCE
WRKEASY AI uses artificial intelligence and automated technologies to provide portions of its services. AI systems may process information to understand communications, respond to callers, answer questions, qualify leads, schedule appointments, generate summaries, route information, trigger automated workflows, and perform other tasks configured by the customer. AI-generated responses may occasionally be inaccurate, incomplete, or inappropriate. WRKEASY AI customers remain responsible for reviewing their configuration, business information, knowledge bases, workflows, and instructions.
5. THIRD-PARTY SERVICE PROVIDERS
We may use third-party service providers for telecommunications, voice processing, artificial intelligence, cloud hosting, automation, scheduling, email, SMS, payment processing, analytics, CRM, authentication, security, and other business functions. These providers may process information on our behalf as necessary to provide their services.
6. CUSTOMER DATA
Where WRKEASY AI processes information on behalf of a business customer, the customer generally determines what information is collected, why it is collected, how it is used, how long it should be retained, and who may access it. WRKEASY AI may act as a service provider, processor, or other data-processing party on behalf of the customer, depending on applicable law.
7. INFORMATION SHARING
We may disclose information to service providers, at a customer’s direction, when reasonably necessary to comply with applicable law or legal process, to enforce our agreements, investigate suspected fraud or abuse, protect our rights or safety, or in connection with a merger, acquisition, financing, restructuring, sale of assets, or similar transaction. WRKEASY AI does not sell customer data.
8. DATA SECURITY
We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. However, no internet-based system can be guaranteed to be completely secure.
9. DATA RETENTION
We retain information for as long as reasonably necessary to provide our services, maintain business and financial records, fulfill contractual obligations, resolve disputes, enforce agreements, maintain security, comply with legal requirements, or otherwise fulfill legitimate business purposes. Customers may request deletion of their data at any time by emailing hello@wrkeasyai.net, subject to legal and operational requirements.
10. YOUR RIGHTS
Depending on your location and applicable law, you may have rights regarding your personal information, including requesting access, correction, deletion, information regarding processing, objection to certain processing, restriction of processing, data portability, or withdrawal of consent where processing is based on consent. These rights are subject to applicable legal limitations.
11. COOKIES AND TRACKING TECHNOLOGIES
Our website may use cookies, pixels, analytics technologies, and similar tools to operate the website, remember preferences, understand website usage, improve performance, analyze marketing effectiveness, and provide relevant functionality. You may be able to control cookies through your browser or device settings.
12. CHILDREN’S PRIVACY
Our services are intended for businesses and adults. We do not knowingly collect personal information from children where prohibited by applicable law.
13. INTERNATIONAL DATA TRANSFERS
Information may be processed or stored in countries other than the country in which it was originally collected. Where required, we will take reasonable steps to address applicable legal requirements relating to international data transfers.
14. LINKS TO THIRD-PARTY WEBSITES
Our website or services may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of third-party websites.
15. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically. When we make material changes, we may update the Last Updated date and provide additional notice where required.
16. CONTACT US
For privacy-related questions or requests, email hello@wrkeasyai.net.
Terms of Service
Effective Date: October 5, 2026
Last Updated: October 19, 2026
These Terms of Service (“Terms”) constitute a legally binding agreement between you or the business or organization you represent (“Customer,” “you,” or “your”) and WRKEASY AI (“WRKEASY AI,” “WRKEASY,” “Company,” “we,” “us,” or “our”).
These Terms govern your access to and use of WRKEASY AI’s website, software, AI receptionist services, automation services, integrations, and related services (collectively, the “Services”).
By purchasing, accessing, or using the Services, you agree to these Terms.
1. SERVICES
WRKEASY AI provides AI-powered receptionist and business automation services. Depending on the package purchased, Services may include AI-powered inbound call answering, lead qualification, appointment scheduling, calendar integration, SMS notifications, email notifications, CRM integration, lead capture, call transcription, call summaries, automated follow-up, reporting, workflow automation, knowledge-base configuration, customer support, and other services described in an applicable order, proposal, or service agreement.
2. CUSTOMER ACCOUNT AND INFORMATION
Customers must provide accurate and complete information necessary to configure and operate the Services. The Customer is responsible for maintaining accurate business information, access credentials, scheduling information, service information, AI knowledge-base information, permissions for connected systems, and lawful authority to provide information to WRKEASY AI.
3. AI-GENERATED SERVICES AND EMERGENCIES
The Customer acknowledges that portions of the Services are powered by artificial intelligence. AI systems may occasionally misunderstand a caller, provide an inaccurate answer, fail to recognize context, make an incorrect classification, misunderstand scheduling information, generate an inappropriate response, or experience technical interruptions. The Customer remains responsible for reviewing and approving information, instructions, workflows, knowledge bases, and business rules used by its AI receptionist. The Services are not an emergency service and must not be relied on to handle emergencies. Callers who need emergency assistance should contact local emergency services directly. The Customer is solely responsible for setting, testing, and maintaining the escalation rules that determine how urgent or emergency calls are handled, and WRKEASY AI is not liable for outcomes arising from calls handled under those rules.
4. NO GUARANTEE OF BUSINESS RESULTS
WRKEASY AI does not guarantee increased revenue, leads, appointments, conversion rates, customer retention, reduced missed calls, improved search rankings, increased reviews, or any particular financial or business outcome.
5. THIRD-PARTY SERVICES AND INTEGRATIONS
The Services may integrate with third-party platforms, including telecommunications, calendar, CRM, email, SMS, payment, automation, hosting, and artificial intelligence providers. Third-party services are subject to their own terms, policies, availability, and technical limitations. WRKEASY AI is not responsible for outages, failures, changes, restrictions, pricing changes, or other actions of third-party providers.
6. TELEPHONE, SMS, AND COMMUNICATION COMPLIANCE
The Customer is responsible for ensuring that its use of telephone, SMS, email, call recording, and automated communication features complies with applicable laws and regulations, including requirements relating to call recording, consent, telemarketing, automated calls, text messaging, marketing communications, do-not-call requirements, and disclosures. The Customer is solely responsible for providing all legally required disclosures to callers, including that a call is handled by an AI system and that it may be recorded, and for obtaining all required consents, including text-message opt-ins. WRKEASY AI is not responsible for the Customer’s compliance with these laws.
7. CUSTOMER RESPONSIBILITIES
The Customer agrees not to use the Services to violate applicable law, commit fraud, impersonate another person or business, transmit malicious software, interfere with third-party systems, collect information unlawfully, send unlawful communications, engage in harassment, infringe intellectual property rights, facilitate illegal activities, use the Services to provide legal, medical, financial, or other professional advice, or otherwise misuse the Services.
8. FEES AND PAYMENT
Fees for the Services will be established in the applicable proposal, order form, subscription agreement, invoice, or other written agreement. Unless otherwise agreed in writing, subscription fees are billed according to the applicable billing period, fees are payable when due, the Customer remains responsible for applicable taxes and charges, usage-based fees may apply where stated, and failure to pay may result in suspension or termination.
9. SUBSCRIPTIONS
Where Services are provided on a recurring subscription basis, the subscription will continue until cancelled or terminated in accordance with the applicable agreement. Cancellation does not automatically entitle the Customer to a refund. Refund eligibility is governed by the WRKEASY AI Refund & Cancellation Policy and any applicable customer agreement.
10. REFUNDS AND CANCELLATIONS
Refunds and cancellations are governed by the WRKEASY AI Refund & Cancellation Policy. Where the Customer has signed a separate service agreement, proposal, order form, or other written contract containing specific refund or cancellation provisions, those provisions may control to the extent stated in that agreement.
11. SETUP AND ONBOARDING
Where WRKEASY AI provides setup, configuration, onboarding, customization, integrations, knowledge-base development, workflow creation, or other implementation services, such work may constitute professional services separate from the recurring subscription. Once setup or implementation work has been performed, fees associated with that work may be non-refundable except where otherwise required by law or expressly agreed in writing.
12. INTELLECTUAL PROPERTY
WRKEASY AI retains all rights, title, and interest in its software, platform, technology, systems, processes, templates, methodologies, documentation, designs, branding, trademarks, source code, workflows, proprietary configurations, and other intellectual property owned or developed by WRKEASY AI. Nothing in these Terms transfers ownership of WRKEASY AI’s underlying intellectual property to the Customer. The Customer may not use the WRKEASY AI name, logo, trademarks, or branding without WRKEASY AI’s prior written permission.
13. CUSTOMER CONTENT
The Customer retains ownership of content and information supplied by the Customer. The Customer grants WRKEASY AI a limited right to process such information as reasonably necessary to provide the Services. The Customer represents that it has the necessary rights and permissions to provide such information to WRKEASY AI.
14. CONFIDENTIALITY
Each party agrees to protect confidential, non-public information received from the other party. Confidential information may include business information, customer information, technical information, pricing, credentials, systems, strategies, proprietary processes, trade secrets, and other information reasonably understood to be confidential.
15. DATA SECURITY
WRKEASY AI will use reasonable measures designed to protect information processed through the Services. The Customer is responsible for protecting its credentials, maintaining appropriate access controls, limiting access to authorized personnel, configuring integrations appropriately, and promptly notifying WRKEASY AI of suspected unauthorized access.
16. SERVICE AVAILABILITY
WRKEASY AI will use commercially reasonable efforts to provide reliable Services. However, Services may occasionally be unavailable because of maintenance, technical failures, telecommunications outages, third-party outages, internet failures, force majeure events, security incidents, or other circumstances outside our reasonable control.
17. SUPPORT
WRKEASY AI may provide customer support according to the support level associated with the Customer’s plan or written agreement. Support response times are not guaranteed unless expressly stated in writing.
18. SUSPENSION
WRKEASY AI may suspend access to the Services if payment is overdue, the Customer materially breaches these Terms, the Customer uses the Services unlawfully, continued access creates a security risk, the Customer abuses the Services, or suspension is reasonably necessary to protect WRKEASY AI, its customers, or third parties.
19. TERMINATION
Either party may terminate Services according to the applicable customer agreement. WRKEASY AI may terminate or suspend Services for material breach, non-payment, unlawful activity, misuse, fraud, security concerns, or other circumstances permitted by the applicable agreement or law.
20. EFFECT OF TERMINATION
Upon termination, access to the Services may cease, outstanding amounts remain payable, Customer credentials may be disabled, confidential information must continue to be protected, intellectual property rights remain unaffected, and provisions intended to survive termination will continue to apply.
21. DISCLAIMERS
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. WRKEASY AI DISCLAIMS WARRANTIES NOT EXPRESSLY PROVIDED IN THESE TERMS, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, TO THE EXTENT PERMITTED BY LAW.
22. LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WRKEASY AI WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST BUSINESS, OR LOST DATA ARISING FROM OR RELATED TO THE SERVICES. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WRKEASY AI’S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THE SERVICES WILL BE LIMITED TO THE AMOUNTS PAID BY THE CUSTOMER TO WRKEASY AI FOR THE SERVICES DURING THE THREE MONTH PERIOD PRECEDING THE EVENT GIVING RISE TO THE CLAIM. Nothing in these Terms excludes liability that cannot legally be excluded.
23. INDEMNIFICATION
To the extent permitted by applicable law, the Customer agrees to defend, indemnify, and hold harmless WRKEASY AI and its officers, directors, employees, contractors, and representatives from claims, liabilities, damages, losses, and expenses arising from the Customer’s use of the Services, Customer Content, violation of applicable law, violation of these Terms, unauthorized use of the Services, or infringement of third-party rights caused by Customer Content or Customer’s use of the Services.
24. FORCE MAJEURE
WRKEASY AI will not be responsible for failure or delay caused by circumstances beyond its reasonable control, including natural disasters, war, terrorism, government actions, telecommunications failures, internet outages, power failures, labor disputes, cyberattacks, third-party service failures, or other events beyond reasonable control.
25. CHANGES TO THE SERVICES
WRKEASY AI may modify, improve, replace, or discontinue features of the Services from time to time. WRKEASY AI will provide reasonable prior notice before discontinuing a feature that materially affects a paid service, and may provide notice of other material changes where appropriate.
26. CHANGES TO THESE TERMS
We may update these Terms from time to time. Updated Terms will become effective when posted or on the effective date stated in the updated Terms.
27. GOVERNING LAW
These Terms shall be governed by and interpreted in accordance with the laws applicable to WRKEASY AI’s legal entity and jurisdiction, without regard to conflict-of-law principles, except to the extent mandatory law provides otherwise.
28. DISPUTE RESOLUTION
The parties will first attempt in good faith to resolve disputes through direct communication. If a dispute cannot be resolved informally, it shall be handled in accordance with the dispute-resolution procedures and jurisdiction specified in the applicable customer agreement or, where none exists, applicable law.
29. ENTIRE AGREEMENT
These Terms, together with any applicable proposal, order form, service agreement, or other written agreement between WRKEASY AI and the Customer, constitute the agreement governing the Services. If there is a conflict between these Terms and a signed customer agreement, the signed customer agreement will control to the extent expressly stated.
30. SEVERABILITY
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain in effect.
31. NO WAIVER
Failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.
32. ASSIGNMENT
The Customer may not assign or transfer its rights or obligations under these Terms without WRKEASY AI’s prior written consent, except where otherwise permitted by law. WRKEASY AI may assign these Terms in connection with a merger, acquisition, corporate restructuring, or sale of substantially all relevant assets.
33. CONTACT
For questions regarding these Terms, please email hello@wrkeasyai.net.
Refund & Cancellation Policy
Effective Date: October 5, 2026
Last Updated: October 19, 2026
This Refund & Cancellation Policy (“Refund Policy”) explains the rules governing cancellations, refunds, prepaid fees, subscriptions, onboarding, implementation services, and other payments made to WRKEASY AI.
This Refund Policy forms part of the WRKEASY AI Terms of Service. Where a signed customer agreement, proposal, order form, or other written agreement contains specific refund or cancellation terms, those terms will control to the extent they expressly conflict with this Refund Policy.
1. GENERAL POLICY
WRKEASY AI provides technology and professional services that may require account configuration, AI configuration, knowledge-base development, workflow creation, integrations, calendar configuration, telecommunications configuration, testing, onboarding, customization, and ongoing service delivery. Because these services may involve work performed specifically for a Customer, payments are not automatically refundable. Refund eligibility depends on the nature of the payment, whether services have been performed, the reason for cancellation, and the applicable customer agreement.
2. SUBSCRIPTION FEES
“Go-Live” means the point at which the Customer’s AI receptionist, having completed WRKEASY AI’s internal testing, is implemented into the Customer’s business and connected to the Customer’s business telephone numbers. Before Go-Live, the Customer may request a refund of amounts paid if the Customer is not satisfied with the product. Any such refund is issued at WRKEASY AI’s discretion, and the one-time setup fee is non-refundable in all cases. After Go-Live, recurring subscription fees are generally non-refundable once the applicable billing period has begun, except where required by applicable law, expressly provided in a signed customer agreement, or where WRKEASY AI determines in its discretion that a refund is appropriate. Cancellation of a subscription generally prevents future billing but does not automatically result in a refund for the current billing period.
3. CANCELLATION OF MONTHLY SERVICES
Customers may request cancellation of recurring services by providing written notice by email to hello@wrkeasyai.net. Unless otherwise stated in a signed agreement, cancellation will apply to future billing periods; amounts already charged for the current billing period are generally non-refundable; outstanding invoices remain payable; and Services may remain active through the end of the paid billing period.
4. SETUP AND ONBOARDING FEES
The one-time setup fee is non-refundable. Other setup, onboarding, configuration, implementation, customization, integration, and similar professional-service fees may also be non-refundable once work has commenced.
5. PREPAID SERVICES
If a Customer has prepaid for services that have not yet been performed, WRKEASY AI may issue a refund for the unused portion where the applicable agreement permits such refund, the Services have not been performed, no non-refundable fee applies, and the refund is not otherwise prohibited by the applicable agreement or law. Where services have already been delivered, the corresponding portion may not be refundable.
6. UNUSED SERVICE ALLOWANCES
If a subscription includes a defined usage allowance, such as call minutes, unused usage generally does not have cash value, is not redeemable for cash, is not refundable, and does not automatically roll over to a subsequent billing period unless the applicable customer agreement expressly states otherwise.
7. THIRD-PARTY COSTS
Payments made by WRKEASY AI to third-party providers on behalf of a Customer may be non-refundable where those third-party costs have already been incurred, including telephone numbers, telecommunications charges, usage charges, messaging charges, third-party software, API usage, hosting, platform fees, and other third-party services.
8. SERVICE INTERRUPTION
Temporary service interruptions do not automatically entitle a Customer to a refund. If a material and prolonged service interruption occurs due to an issue within WRKEASY AI’s reasonable control, WRKEASY AI may, at its discretion, provide a service credit, prorated credit, subscription extension, or another reasonable remedy. Nothing in this section limits rights that cannot legally be excluded.
9. FAILED OR DUPLICATE PAYMENTS
If a Customer is accidentally charged twice for the same transaction, the duplicate charge may be refunded after verification. If a payment fails or is reversed, the Customer remains responsible for any outstanding balance.
10. OVERPAYMENTS
If a Customer accidentally pays more than the amount due, WRKEASY AI may apply the excess amount as a credit toward future services or refund the excess amount, subject to applicable payment-processing requirements.
11. REFUNDS FOR BREACH OR TERMINATION
Where WRKEASY AI terminates a Customer agreement for material breach, fraud, unlawful activity, non-payment, or misuse of the Services, the Customer is generally not entitled to a refund of amounts already paid. Where WRKEASY AI terminates Services for reasons unrelated to Customer breach, WRKEASY AI may provide a prorated refund or credit for eligible prepaid Services that will not be delivered, subject to the applicable agreement.
12. CUSTOMER CANCELLATION AFTER WORK HAS BEGUN
If a Customer cancels after WRKEASY AI has begun onboarding, configuration, development, integration, or implementation work, the Customer may remain responsible for completed work, work already in progress, non-refundable setup fees, third-party costs, committed resources, and other amounts expressly stated in the applicable agreement.
13. REFUND REQUESTS
Refund requests should be submitted in writing and should include the Customer name, business name, email address, invoice or transaction number, date of payment, amount paid, reason for the request, and any relevant supporting information. Requests should be submitted by email to hello@wrkeasyai.net.
14. REFUND REVIEW
WRKEASY AI may review refund requests individually. Factors may include whether Services were delivered, whether onboarding has begun, whether custom work has been performed, whether third-party costs were incurred, the applicable customer agreement, the reason for cancellation, the amount of unused Services, the timing of the request, and applicable legal requirements. Submitting a refund request does not guarantee approval.
15. APPROVED REFUNDS
Where a refund is approved, WRKEASY AI will generally process the refund through the original payment method where technically possible. The time required for funds to appear may depend on the payment processor or financial institution. WRKEASY AI is not responsible for delays caused by banks or payment processors.
16. NON-REFUNDABLE ITEMS
Unless otherwise required by law or expressly agreed in writing, the following may be non-refundable once incurred or performed: setup fees, onboarding fees, customization fees, implementation fees, completed professional services, third-party charges, telecommunications charges, usage charges, consumed call minutes, consumed messaging, completed integrations, completed configuration work, and subscription periods that have already commenced.
17. NO AUTOMATIC REFUNDS
Cancellation of a subscription, failure to use the Services, failure to answer calls, failure to provide required information, or failure to configure the Customer’s systems correctly does not automatically create a right to a refund.
18. CUSTOMER AGREEMENTS
Some WRKEASY AI customers may enter into a separate written agreement containing specific commercial terms. Where that agreement establishes a different cancellation period, refund rule, payment obligation, notice period, service commitment, or termination right, the signed agreement will control to the extent of the conflict.
19. LEGAL RIGHTS
Nothing in this Refund Policy is intended to remove or restrict any consumer or other legal rights that cannot lawfully be excluded or limited. Where applicable law provides mandatory refund or cancellation rights, those rights will apply.
20. POLICY CHANGES
WRKEASY AI may update this Refund Policy from time to time. The updated version will be posted with a new Last Updated date. Changes will apply prospectively unless otherwise required by law.
21. CONTACT
For billing, cancellation, or refund questions, please email hello@wrkeasyai.net.
